Manage your subscription and top-ups

Before you buy

Open Pricing while signed in and compare the current included processing time, storage, and features. Read the currency, billing interval, total, and renewal terms on the checkout screen. Offers may differ between the website and mobile stores.

Add credit or change a plan

Use the upgrade or refill option shown in your account. Review how the purchase affects your remaining balance and validity date before paying. After payment completes, return to the same account and check the updated balance. Keep the receipt if the credit does not appear.

Manage the original purchase provider

Cancellation and access

Check the confirmed cancellation status and period-end date. Turning off renewal is different from deleting the account. Access, remaining credit, and stored files depend on the current subscription state and storage rules. Download your completed work before the plan ends.

Payment or balance problems

Make sure you are signed in to the purchasing account. If payment is pending or the subscription needs recovery, follow the payment-provider instructions. Contact support with the receipt reference and the affected account; do not send passwords or full payment-card details.